NOS ESKITP4063-2014

Overview

This sub-discipline is concerned with the competencies involved with the design of processes and information technology systems so that they are adopted and used correctly by humans. In order for information technology systems to be successful and allow the maximisation of their potential benefits, user interaction and the interfaces enabling it must be attractive to all users of the systems.

Human interaction and interface (HCI) design may be undertaken as part of a wider systems design or may be undertaken as the result of a need to improve particular processes and procedures within an information technology system.

Designing for human needs requires particular competencies, both technical and personal and the transferable competencies associated with communication should be a precursor to acquiring competencies in this sub-discipline.

The outcomes of human interaction and interface (HCI) design are used to inform the overall systems design of information technology systems and their implementation.

Performance criteria

Contribute to human interaction and interface (HCI) design activities

You must be able to:

1. P1 Correctly source all relevant information relating to IT/technology architectures in order to inform human interaction and interface (HCI) design activities

2. P2 Correctly gather and collate all relevant information gained from analysis activities during human interaction and interface (HCI) design activities

3. P3 Use effective prototype human interaction and interface (HCI) designs in order to validate the acceptability of any IT/technology system to users

4. P4 Assist others in identifying the IT/technology infrastructure that is to be used to support the IT/technology system, service and/or asset as it applies to HCI design

5. P5 Correctly apply naming conventions and standards, where relevant, in human interaction and interface (HCI) design activities, under direction

Assist, under supervision, with the progress of human interaction and interface (HCI) design assignments

You must be able to:

1. P6 Solicit timely and specific feedback on human interaction and interface (HCI) designs from sample target users

2. P7 Critically analyse all relevant data and information gathered as a result of the verification of human interaction and interface (HCI) design

3. P8 Assist others in analysing existing information and data contained within IT/technology architectures and analysis deliverables in order to inform human interaction and interface (HCI) design activities

4. P9 Clearly document the progress of any particular HCI design assignment

5. P10 Assist others in documenting design options for individual HCI design assignments

Knowledge and understanding

Contribute to human interaction and interface (HCI) design activities

You need to know and understand:

1. K1 Source, gather and collate

   a. K1.1 information relating to IT/technology architectures in order to inform human interaction and interface (HCI) design activities and their deliverables

   b. K1.2 information gained from analysis activities during human interaction and interface (HCI) design activities

2. K2 Apply

   a. K2.1 validity and accuracy requirements for human interaction and interface (HCI) design

   b. K2.2 prototype human interaction and interface (HCI) designs, where relevant

   c. K2.3 naming conventions and standards, where relevant, in human interaction and interface (HCI) design activities

3. K3 Operate with reference to external best practice and standards, such as ergonomics and prevailing behavioural ‘norms’, in human interaction and interface (HCI) design activities

4. K4 The role and value of human interaction and interface (HCI) design in improving the quality and effectiveness of human interaction in processes and IT/technology systems

5. K5 What is meant by

   a. K5.1 human interaction and human interface (HCI) design activities and the stages of activity that constitute them

   b. K5.2 the term ergonomics

   c. K5.3 the term personalisation in the context of user interfaces

6. K6 What are the

   a. K6.1 standards and naming conventions that can be used in human interaction and interface (HCI) design work

   b. K6.2 potential implications to an organisation of human interaction and interface (HCI) design deliverables being incorrect, incomplete, inadequate and/or inappropriate

7. K7 The fact that

   a. K7.1 different types of HCI standards and norms apply to a range of differing input/output devices and/or IT/technology platforms

   b. K7.2 HCI design activities need to align with the deliverables from HCI analysis activities

   c. K7.3 HCI designs need to consider data and information integrity, privacy and security issues

8. K8 Why

   a. K8.1 the desired user experience needs to be incorporated into any system/solution/service design

   b. K8.2 ergonomic needs must be considered within any HCI design

   c. K8.3 HCI design activities and their deliverables must support the identified business requirements

   d. K8.4 human interaction and interface (HCI) designs need to be tested with sample target users to validate their appropriateness

9. K9 Who are the target users for any human interaction and interface (HCI) design activities

10. K10 The importance of

    a. K10.1 the systems development lifecycle as it relates to human interaction and interface (HCI) design activities

    b. K10.2 using naming conventions and standards, where appropriate, in human interaction and interface (HCI) design activities

    c. K10.3 considering opportunities for personalisation in human interaction and interface (HCI) designs

    d. K10.4 validating human interaction and interface (HCI) designs with sample target users using a range of techniques

    e. K10.5 considering the integrity, security and privacy/confidentiality of data in human interaction and interface (HCI) design

Assist, under supervision, with the progress of human interaction and interface (HCI) design assignments

You need to know and understand:

1. K11 Provide prototype human interaction and interface (HCI) designs where appropriate, to sample target users

2. K12 Analyse data and information gathered as a result of the verification of human interaction and interface (HCI) design

3. K13 Take action to

   a. K13.1 solicit feedback on human interaction and interface (HCI) designs from sample target users

   b. K13.2 use prototype human interaction and interface (HCI) designs in order to validate the acceptability of any IT/technology system to users

   c. K13.3 conduct human interaction and interface (HCI) design to an appropriate standard

4. K14 Document

   a. K14.1 deliverables and outcomes relevant to each stage of human interaction and interface (HCI) design

   b. K14.2 the progress of any particular human interaction and interface (HCI) design

5. K15 The need for monitoring

   a. K15.1 the progress of human interaction and interface (HCI) design assignment

   b. K15.2 the accuracy, currency, completeness and appropriateness of any HCI design deliverables

   c. K15.3 the alignment of human interaction and interface (HCI) design deliverables with the business requirements

6. K16 The processes, tools and techniques which can be used to monitor the

   a. K16.1 progress of any particular HCI design assignment

   b. K16.2 accuracy, currency, completeness and appropriateness of any HCI design deliverables

   c. K16.3 alignment of HCI design deliverables with the business requirements

ESKITP4063 Human Computer Interaction / Interface (HCI) Design Level 3 Role

Developed by	e-skills UK
Version number	1
Date approved	September 2009
Indicative review date	March 2014
Validity	Current
Status	Original
Originating organisation	e-skills UK
Original URN	4063
Relevant occupations	Business Analyst; Information and Communication Technology; Software Development
Suite	IT and Telecoms
Key words	HCI