NOS ESKITP4063-2014
Overview
This sub-discipline is concerned with the competencies involved with the design of processes and information technology systems so that they are adopted and used correctly by humans. In order for information technology systems to be successful and allow the maximisation of their potential benefits, user interaction and the interfaces enabling it must be attractive to all users of the systems.
Human interaction and interface (HCI) design may be undertaken as part of a wider systems design or may be undertaken as the result of a need to improve particular processes and procedures within an information technology system.
Designing for human needs requires particular competencies, both technical and personal and the transferable competencies associated with communication should be a precursor to acquiring competencies in this sub-discipline.
The outcomes of human interaction and interface (HCI) design are used to inform the overall systems design of information technology systems and their implementation.
Performance criteria
Contribute to human interaction and interface (HCI) design activities
You must be able to:
P1 Correctly source all relevant information relating to IT/technology architectures in order to inform human interaction and interface (HCI) design activities
P2 Correctly gather and collate all relevant information gained from analysis activities during human interaction and interface (HCI) design activities
P3 Use effective prototype human interaction and interface (HCI) designs in order to validate the acceptability of any IT/technology system to users
P4 Assist others in identifying the IT/technology infrastructure that is to be used to support the IT/technology system, service and/or asset as it applies to HCI design
P5 Correctly apply naming conventions and standards, where relevant, in human interaction and interface (HCI) design activities, under direction
Assist, under supervision, with the progress of human interaction and interface (HCI) design assignments
You must be able to:
P6 Solicit timely and specific feedback on human interaction and interface (HCI) designs from sample target users
P7 Critically analyse all relevant data and information gathered as a result of the verification of human interaction and interface (HCI) design
P8 Assist others in analysing existing information and data contained within IT/technology architectures and analysis deliverables in order to inform human interaction and interface (HCI) design activities
P9 Clearly document the progress of any particular HCI design assignment
P10 Assist others in documenting design options for individual HCI design assignments
Knowledge and understanding
Contribute to human interaction and interface (HCI) design activities
You need to know and understand:
K1 Source, gather and collate
a. K1.1 information relating to IT/technology architectures in order to inform human interaction and interface (HCI) design activities and their deliverables
b. K1.2 information gained from analysis activities during human interaction and interface (HCI) design activities
K2 Apply
a. K2.1 validity and accuracy requirements for human interaction and interface (HCI) design
b. K2.2 prototype human interaction and interface (HCI) designs, where relevant
c. K2.3 naming conventions and standards, where relevant, in human interaction and interface (HCI) design activities
K3 Operate with reference to external best practice and standards, such as ergonomics and prevailing behavioural ‘norms’, in human interaction and interface (HCI) design activities
K4 The role and value of human interaction and interface (HCI) design in improving the quality and effectiveness of human interaction in processes and IT/technology systems
K5 What is meant by
a. K5.1 human interaction and human interface (HCI) design activities and the stages of activity that constitute them
b. K5.2 the term ergonomics
c. K5.3 the term personalisation in the context of user interfaces
K6 What are the
a. K6.1 standards and naming conventions that can be used in human interaction and interface (HCI) design work
b. K6.2 potential implications to an organisation of human interaction and interface (HCI) design deliverables being incorrect, incomplete, inadequate and/or inappropriate
K7 The fact that
a. K7.1 different types of HCI standards and norms apply to a range of differing input/output devices and/or IT/technology platforms
b. K7.2 HCI design activities need to align with the deliverables from HCI analysis activities
c. K7.3 HCI designs need to consider data and information integrity, privacy and security issues
K8 Why
a. K8.1 the desired user experience needs to be incorporated into any system/solution/service design
b. K8.2 ergonomic needs must be considered within any HCI design
c. K8.3 HCI design activities and their deliverables must support the identified business requirements
d. K8.4 human interaction and interface (HCI) designs need to be tested with sample target users to validate their appropriateness
K9 Who are the target users for any human interaction and interface (HCI) design activities
K10 The importance of
a. K10.1 the systems development lifecycle as it relates to human interaction and interface (HCI) design activities
b. K10.2 using naming conventions and standards, where appropriate, in human interaction and interface (HCI) design activities
c. K10.3 considering opportunities for personalisation in human interaction and interface (HCI) designs
d. K10.4 validating human interaction and interface (HCI) designs with sample target users using a range of techniques
e. K10.5 considering the integrity, security and privacy/confidentiality of data in human interaction and interface (HCI) design
Assist, under supervision, with the progress of human interaction and interface (HCI) design assignments
You need to know and understand:
K11 Provide prototype human interaction and interface (HCI) designs where appropriate, to sample target users
K12 Analyse data and information gathered as a result of the verification of human interaction and interface (HCI) design
K13 Take action to
a. K13.1 solicit feedback on human interaction and interface (HCI) designs from sample target users
b. K13.2 use prototype human interaction and interface (HCI) designs in order to validate the acceptability of any IT/technology system to users
c. K13.3 conduct human interaction and interface (HCI) design to an appropriate standard
K14 Document
a. K14.1 deliverables and outcomes relevant to each stage of human interaction and interface (HCI) design
b. K14.2 the progress of any particular human interaction and interface (HCI) design
K15 The need for monitoring
a. K15.1 the progress of human interaction and interface (HCI) design assignment
b. K15.2 the accuracy, currency, completeness and appropriateness of any HCI design deliverables
c. K15.3 the alignment of human interaction and interface (HCI) design deliverables with the business requirements
K16 The processes, tools and techniques which can be used to monitor the
a. K16.1 progress of any particular HCI design assignment
b. K16.2 accuracy, currency, completeness and appropriateness of any HCI design deliverables
c. K16.3 alignment of HCI design deliverables with the business requirements
ESKITP4063 Human Computer Interaction / Interface (HCI) Design Level 3 Role
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